I will tell you about one of the most tiring and wonderful 32 hours of my life.
Date: February 18, 2005 - Friday
Time: 12:10 A.M.
Place Office, NCO Groups
Entry: I was alone the entire Thursday shift, I had to stay and finish all the reports and BP updates that I was not able to do. I was feeling like shit because for the first time since I became an RTA I was feeling literally lost again. They decided to change the metrics and all the things I learned within the past three months I had to unlearn in a day. I needed a new action plan, and I need it fast since my attention was already called by the GM. Imagine receiving an Email entitled "who are the RTAs on duty right now?" that was sent to almost all the people that matters. I was ready to sink. And so by midnight I was sweating like crazy, ready to cry, and was awfully tired.
Time: 12:15 A.M.
Place: Office, NCO Groups
Entry: I sent a message to Patrick about how much I needed a good massage. Turns out, he was not in front of his PC and someone else is kinda using it...
patrick (12:15:48 AM): hehehehe! steve got ya good!!!
hanne (12:16:00 AM): i know...hiya ako tuloy...hahahaha
hanne (12:16:10 AM): what'd he say?
patrick (12:33:59 AM): he made a big joke!!!!
Time: 12:41 A.M.
Place: Office, NCO Groups
Entry: I jsut remembered that today is Patrick's birthday. So basically I sent him another message. Heehee! Of course I didn't ask for a massage then.
Time: 1:12 A.M.
Place: Guard's station, NCO Groups
Entry: I officially logged out. Went down, bought something to eat from ministop and went straight home.
Time: 2:30 A.M.
Place: Home, in front of the PC
Entry: I was chatting with Art and Patrick while sipping the "sabaw" of this Korean instant noodle that I bought at ministop. Boy was it hot!? Patrick promised to see me after my shift that day. I said okay but I was actually thinking that it will never happen anyway.
Time: 3:30 A.M.
Place: Home, in front of the PC
Entry: Patrick said goodbye, said he's heading home. Art, left his station and has been idle for sometime. Since I have nothing else to do and since I remembered I would be waking early later I decided to hit the bed and walk into dreamland.
Time: 9:45 A.M.
Place: Home, in bed
Entry: I woke up with a very bad headache. I was supposed to meet Kaitlin at SM around 10 A.M. but as you can see by the time constraints I needed to text her and bid more time. She said she's with Raldie and that they'll have breakfast for the meantime while waiting for me.
Time: 11:26 A.M.
Place: Cyberzone, SM North EDSA
Entry: Was laughing with Raldie and Kaitlin about almost everything. Commenting about everything that would catch our fancy. Computers, phones, lotto...Heehee! It was super fun being with them again after so long...She also gave me a picture of Kyan...cute boy! I'll post it here once I get to scan it.
Time: 11:43 A.M.
Place: Cyberzone, SM North EDSA
Entry: I handed over my money to the lady and took my new K700i phone out of the store. We decided to head over at Starbucks because I needed to transfer my contacts to my new phone. The SIM memory isn't enough to hold all the contacts I've acquired.
Time: 1:00 P.M.
Place: Starbucks, SM North EDSA
Entry: After several minutes of waiting in line, we started to fiddle with my new phone, figuring out the best way to transfer all the important details without having to run out of battery (remember, my new phone was only half-charged). We got to chat. Kaitlin and I was able to discuss some SENSITIVE details of our lives. We got to look really silly and be merry and wise all at the same time.
Time: 1:27 P.M.
Place: Starbucks, SM North EDSA
Entry: I suddenly realized that I still have work for the day and that I'm not as lucky as Raldie who was on Vacation Leave and Kaitlin who is a stay at home mom (for now!). So they lead me to the cab queue and I hesitantly stepped inside, wishing that I didn't have to leave their happy company. Oh well, they needed time to be together anyway, I'm just a third wheel who's running out of time and so I turned away and headed back to the battlefield.
Time: 2:55 P.M.
Place: Office, NCO Groups
Entry: Just chatting with Jane and Paopao. Saw several meaningful glances from Paopao that I dismissed as something else, things that aren't as important as not getting myself into another trouble.
Time: 5:00 P.M.
Place: Office, NCO Groups
Entry: Service levels are suffering but the avail percentage was way too high. I don't want to get my butt smacked again and so I decided to send several agents home. Several, during my shift, would be about half of the entire floor. Heehee! They just love me.
Time: 5:38: P.M.
Place: Office, NCO Groups
Entry: My partner BJ finally came. He looked haggard and tired. I asked him to make sure that no one talks to me while I'm working on all the trackers, reports and updates that are needed real-time to determine our staffing.
Time: 8:00 P.M.
Place: Office, NCO Groups
Entry: I was chatting with Patrick about how bad the site's performance is. Since he came from an inbound account before he knows a bit and was trying to figure out what went wrong. Not that he was able to actually help since I myself, who's been doing this couldn't figure why the hell the numbers aren't working to my advantage. But I appreciate his willingness to help. If someone's QA-ing him he should a point for that.
Time: 10:00 P.M.
Place: Office, NCO Groups
Entry: I was ready to throw the monitor, I was about to smash the AVAYA phones and I was more than willing to write my resignation letter that very moment. My entire shift is about to end and all the numbers are bad. I feel like I've let the people down, my agents, the site, myself. Will the next RTA be able to pull it up? I don't think so. I messed it up pretty badly.
Time: 10:22 P.M.
Place: Office, NCO Groups
Entry: I gave the station over to Mami Sha. I tried to forget the entire failure off of my head and headed back to the other RTA station so I can send out the trackers, update BP and do the reports. Art and I started to talk about the things he missed while he was away. We laughed at each other's stupidity, made fun of the bosses and basically had a good time while working our asses off for our measly salaries (Yeah, I know, I'm getting more than the average person in this country. You see, I'm not that average, I think I'm actually underpaid.)
Time: 11:29 P.M.
Place: Office, NCO Groups
Entry: Patrick and I were still discussing work. His agents are to be fired because of non-performance and I am being grilled for the low Service levels and high Avail Percentage. We agreed that we are the best people to deal with these situations and that we can do everything that needs to be done to turn every bad shi*t around. I was almost convinced. Then my new phone rang. It was Mikey, asking me where I was. They're at the UP Fair and they want me to follow. Told them I'll follow them as soon as I'm done with my reports. All of a sudden I felt the adrenaline rush and I worked faster than ever. I also received a very disturbing call from another friend. I wanted to see him but he wouldn't let me.
Date: February 19, 2005
Time: 12:00 M.N.
Place: Office, NCO Groups
Entry: I closed everything on my PC, I said goodbye to Patrick, I thanked Art and Mike for the company and for buying me the oatmeal cookie from Starbucks. ( I happen to have this thing about not eating anything the entire shift....and so I'm raving like a lunatic with hunger by the end of it...) I said goodbye to Patrick who said he'll text me later on so I can meet him up.
Time: 1:10 A.M.
Place: Thesis House, Bulalacows 2005
Entry: The guys were trying to bring a very bad concoction of liquor and juices into life. I was waiting for the water to boil (so I can eat the instant noodles I bought from ministop) and the rest was just hanging around the place.
Time: 2:02 A.M.
Place: Thesis House, Bulalacows 2005
Entry: Everyone was drinking except me who was more than content to eat the Korean Shrimp noodles. After a few minutes I was dozing off on Keboy's shoulder while he was fanning (tama ba?...basta pinaypayan...heehee!) my sweaty face.
Time: 3:16 A.M.
Place: in front of the Thesis House
Entry: After Randel shared his idea of having himself photographed with nothing on in the middle of the road, everyone decided to stay out. We palyed with the "rolling chair", the Mulawin costume and Randell's seductive pictures. I'll post them once I got em...I had a special participation on some seductive and controversial poses.
Time: 4:05 A.M.
Place: Mikey's Van
Entry: Mikey decided to drop me off at the QC City Hall so I could catch myself a cab. I wanted to go back to the office. I have to check on something.
Time: 4:32 A.M.
Place: Office, NCO Groups
Entry: I was on chat with Ms. Carme when my phone let out a cute squeak indication that I received one message.
Read Message from Patrick M? Yes No
Message: I'm here. Ministop.
Shit! He came after all. Thought it was just one of his many empty promises.
Time: 5:35 A.M.
Place: Lung Center, ELJ Building
Entry: I was about to go back in when May called me. Turns out my friends are having their rudimentary yosi break. I came by and Darvin greeted me with a smile. After they learned who I was with, Darvin retorted, "So kayo pala yung naka-park na red car dyan kanina pa?!" I asked him if he saw me, he said he didn't know it was me initially but that he saw me get out of the car. Heehee! Darvin was peeping!!!
Time: 5:50 A.M.
Place: Office, NCO Groups
Entry: May invited me to join her in Ant's room so we can have a chat with Ms. Carme. Darlynn was there as well so I had an absolutely wonderful time talking to them. I missed them so much! We definitely had a lot of catching up to do. After sometime Darlynn had to leave since she's only on break, too bad...Dar, let's go out sometime!!! Please!
Time: 6:39 A.M.
Place: Office, NCO Groups
Entry: I had to finally decided to go. However, I had to talk one last time to Paopao. I wanted to stay longer since I found out he's alone. But he wouldn't let me.
Time: 8:00 A.M.
Place: Home, in bed
Entry: after having breakfast and playing with my new phone, I decided to sleep. Finally...my 32 hours of craziness is about to be over...
Today, I look like a mess. I'm here rendering OT to assist BJ. I'm here to lend Paopao a hand every way I can. I'm here so I can go back to the thesis house later. I'm here because I'm tired but I can't get enough of life!!!