I asked my TL if they have a report here showing the call arrival pattern daily per interval with 7 days worth of data. He looked around the folders and then went to my station. He worked on an excel sheet for 5 minutes and ended up giving me a summary of the information for the entire month of February, a pivot table with all the info I need and a graph for the call pattern. And all I did was ask if we have any information...tsk, tsk!
Wednesday, February 28, 2007
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Panic
It's creeping in. I am worried. My anxiety is picking up. Please
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